Return Policy
At Soul Apothecary, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help. Please review our return policy below:
- Return Authorization: Contact us via the Contact Us page within 7 days of receiving your item to request a return. Only authorized returns will be accepted. Unapproved returns will not be processed.
- Eligibility for Returns: We accept returns only for unopened products with the original seal intact. Opened, used, or tampered products are not eligible for return.
- Return Shipping: Buyers are responsible for all return shipping costs, including any customs fees for shipments sent back to Canada. Please securely pack items to avoid damage during transit, and send returns within 7 days of receiving your order.
- Return Address: The return address will be provided once your return is approved.
- Condition of Returned Items: Returned items must arrive in good condition. Soul Apothecary is not responsible for items lost or damaged during return shipping. We recommend using a trackable shipping method.
- Refunds: Refunds are issued as store credit. Once we receive and inspect the returned item, we will process your store credit within 7 business days and notify you.
- Tracking Information: Please provide a tracking number once you’ve shipped your return.
- Non-Returnable Items: For hygiene and safety reasons, certain items like skincare tools, applicators, and opened skincare products cannot be returned.